Refund & Exchange Policy | Imsaal Repairers

Return & Refund Policy

Effective Date: 01-01-2025

1. Return Timeframe

• All return requests must be submitted within 5 calendar days of delivery date. No exceptions.

2. Eligibility for Returns

• Defective or Damaged on Arrival: Only these cases are eligible, strictly within 5 days and proper unpacking proof provided.

• Wrong Product: Eligible if received within 5 days and clearly incorrect (wrong model or part).

• Opened Accessories or Consumables: Not eligible for return. Seals must be intact.

• Non-defective items, buyer’s remorse, or changes in mind: Not returnable.

3. Unboxing and Video Requirements

• Mandatory: Record a clear, timestamped video while unwrapping the outer package, opening seals, and recording product condition.

• The video must show:

  • External packaging condition

  • Removal of seals

  • Final product and accessories (labels, model numbers)

• No video or video after unboxing = return request denied.

4. How to Submit a Return Request

1. Log into your account and go to Order History > select the order.

2. Click “Request Return”, fill in reason, and upload the video.

3. Our team will review within 48 hours and notify you.

5. Return Shipping

• Return shipping is the customer’s responsibility, unless we shipped the wrong or defective product, in which case we cover return shipping.

• Unauthorized returns (without approval) will be refused.

6. Refund or Replacement

• Upon approval and receipt of returned item in original state:

  • Refunds will be issued within 5 business days, using the original payment method.

  • Replacements (if available) will be processed immediately after approval and shipping.

7. Final Sale & Warranty Items

• Items marked “Final Sale” or “Non-returnable” (e.g., certain accessories) cannot be returned.

• Warranty issues beyond 5 days should be handled per manufacturer’s warranty terms, not through return.

8. Exceptions & Disclaimers

• Tampered packaging, missing accessories, opened items → Return denied.

• If the product’s damage appears to be from mishandling or misuse after receipt → No return.

• All claims are subject to our inspection and team’s final decision.